eMoviePoster.com

We get a fair number of brand-new bidders in every set of auctions, and it is only human nature that the moment they win an item they want to know how to pay for it! They often immediately go to find payment instructions on our auction site or look for an immediate email about what they just won, and when they don't get one, they naturally send us an email asking how to pay.

But we DON'T send emails immediately after each individual auction ends, and we also DON'T immediately add your items that you won to our "checkout system" on our site.

Why? Because many of our buyers buy multiple items (some 10, 20, 50 or more!) in one set of auctions, and we know they would not want to get a separate email for every one of those wins. And we want them to be able to see ALL their wins from that set of auctions in a single email (or all at once in our checkout), and that can't happen until all those items close.

So winning bid notifications are sent to all buyers immediately after the entire set of auctions has completed (usually around 9 PM CST on Tuesdays & Thursdays and 5:00 PM CST on Sundays), and that notification combines all your purchases from that night into a single e-mail. And right before that e-mail has been sent to you our checkout system has all those items added to it, so you can then use it to "check out".

NOTE: If you don't receive an e-mail notification by 10 PM CST on Tuesdays & Thursdays and 6:00 PM CST on Sundays (allowing a little extra time, in case of slow email delivery), then please first follow this suggestion to fix the problem:

Some customers have not been receiving our "notification" e-mails (and any other emails we send by an automated process). The cause is usually that some of the older e-mail providers (Comcast, Yahoo, MSN, AOL, Hotmail, WebTV, EarthLink, etc.) have really tough spam filters that block our automated e-mails, so if our e-mail addresses are not in your contacts list or address book, then our e-mails go into your spam or junk folders or do not reach you at all!

If this is the case, it is usually easy to solve. Just add our auction e-mail address of "emovieposter.com@emovieposter.com" (and mail@emovieposter.com, phillip@emovieposter.com, and shippingdept@emovieposter.com) to your contacts list or address book and that should allow our e-mails (such as outbid notices, winning bid notifications, payment details, etc.) to reach you. In addition, we recommend that you check your spam or junk folders for any e-mails from us, and if there are any there, and if there IS a way to mark them as not spam/junk, do that as well.

If you don't find your winning bid e-mail, then Contact Us so we can further investigate the problem. Remember that after the times mentioned above the items you won will appear in our Checkout here at https://www.emovieposter.com/members/checkout.php, and you can complete your order even if you didn't receive the e-mail we send you.

Have other questions about our auctions? You may well find the answer on our Auction Questions & Answers page.

Tags (?): #AuctionRelated, #NewCustomers